FAQ’s
Baby Clothing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Your payment information is securely processed to keep your personal details safe.
Q: Can I change or cancel my order after it’s placed?
A: We start processing orders as soon as they’re placed, so changes or cancellations may not always be possible. However, please contact us immediately, and we’ll do our best to assist you.
Q: What types of baby clothing do you offer?
A: We offer a wide range of baby clothing, including onesies, bodysuits, rompers, pajamas, and accessories. Our collections are made from soft, high-quality materials, ensuring your baby is comfortable and safe.
Q: Are your baby clothes made from organic materials?
A: Yes, many of our products are made with organic and sustainable fabrics, like organic cotton, to provide the safest and most comfortable fit for your baby. You can check individual product descriptions for more details.
Q: How do I choose the right size for my baby?
A: We have a size chart available on each product page to help you choose the perfect size. We recommend checking your baby’s weight and height measurements for the best fit, as baby sizes can vary.
Q: Are the fabrics safe for sensitive skin?
A: Absolutely. We prioritize gentle, hypoallergenic materials and ensure that all fabrics are soft and free of harmful chemicals, making them safe for sensitive skin.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Your payment information is securely processed to keep your personal details safe.
Q: Can I change or cancel my order after it’s placed?
A: We start processing orders as soon as they’re placed, so changes or cancellations may not always be possible. However, please contact us immediately, and we’ll do our best to assist you.
Shipping
Q: What is the estimated delivery time?
A: We offer 3-4 day shipping for most orders within the continental United States. If you’re outside this area, delivery may take a bit longer depending on your location.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. Stay tuned, as we may expand our shipping options in the future!
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking link. You can click the link to track your package and stay updated on its delivery status.
Q: What if my package doesn’t arrive on time?
A: If your package is delayed beyond the estimated 3-4 day delivery time, please contact our support team. We’ll work with the carrier to resolve the issue as quickly as possible.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be fully satisfied with your purchase! If you’re not happy with an item, you can return it within 30 days of purchase, provided it’s in its original, unworn condition with tags attached. See our Returns page for more information.
Q: How do I make a return or exchange?
A: To start a return, please contact our customer service team. They will guide you through the process and provide a prepaid return label. Once we receive the item, we’ll issue a refund or exchange.
Q: Are returns free?
A: Yes, returns are free! We provide a prepaid shipping label for your convenience.
Contact information:
Company Name: Bivant LLC
Contact No: +1 (607) 236-8722
Support Mail: contact@bivant.com
Business Address: 6982 Lisbon St, San Diego, CA 92114, USA
